About Me

IT graduate with 2 years of experience as a UI/UX Designer, I've participated in diverse projects including e-CRM, ERP, and Booking Apps. Recently, I transitioned to Business Analysis to gain a more comprehensive view of product development. I'm confident in my technical knowledge, design skills, and continuous learning mindset.

My strength lies in understanding users through interface design processes, combined with systematic thinking in business analysis. I always seek solutions that balance user experience with business objectives.

Education

University of Economics Technology for Industries

Information Technology

2020-2024

Certifications

Google UX Design (Coursera)
Google Data Foundation (Coursera)
Business Analysis Foundation (Hai Lua Mentor)

Work Experience

Business Analyst

Jan 2025 - Jul 2025

Viettin Lab, Ltd

Developing Labconnect Pro product (LIS System).

Developed features to support doctors and technicians in managing automated testing workflows.
Conducted direct surveys and requirements gathering at major hospitals (Bach Mai, K Hospital, National Obstetrics Hospital).
Designed integrated CRM module and Inventory & Asset Management module.
Modeled business processes using BPMN 2.0 and designed UI/UX.
Collaborated closely with Dev/Tester teams throughout feature lifecycle and UAT.

Business Analyst

Aug 2024 - Jan 2025

Atomi Digital

Developing LV24H e-banking product.

Designed business processes and user journeys for bill payment and recurring transfer features.
Built BPMN diagrams and detailed documentation (BRD, FRD, SRS) to define business logic and system flows.

UI/UX Designer & Business Analyst

Aug 2024 - Current

Freelance

Participated in PV PIPE ERP and Finxy projects.

PV PIPE ERP: Analyzed steel pipe manufacturing processes, built business flows, and designed Wireframe/Prototype.
Finxy (Finance App): Conducted competitive research, user interviews, interface design, and worked with PO to refine application flows.

UI/UX Designer

Aug 2024 - Jan 2025

Capi Agency

Pionails and mFamily projects.

Conducted customer interviews, researched existing POS system, and built Wireframe/Prototype.
Performed Usability Testing with real users to evaluate application experience.

Tools

FigmaDraw.ioJiraPostgreSQLBPMN 2.0UMLMicrosoft Suite

Services

Business AnalysisUI/UX DesignWireframing & PrototypingRequirement GatheringUAT Testing

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