Viettin Lab, Ltd
Laboratory Information System (LIS). Developed sample management features, integrated CRM, and inventory & asset management module.
Atomi Digital
Digital banking application. Designed business processes (BPMN) and user journeys for bill payment and recurring transfer features.
PV Pipe - Petro Viet Nam
ERP system for steel pipe manufacturing management. Analyzed production processes, built business flows, and designed Wireframe/Prototype.
The journey of shifting mindset from 'beautiful' to 'correct' and how design skills powerfully support business analysis work.
Why is business process modeling important? How to use BPMN for effective communication between Stakeholders and Dev team.
Lessons learned from designing interfaces for doctors and lab technicians at major hospitals.
How to ask the right questions and truly understand users' pain points instead of just hearing what they want.
I have practical experience through diverse projects such as e-CRM, ERP, Booking Apps, and Healthcare LIS systems. My strength lies in understanding users through interface design, combined with systematic thinking in business analysis.