Selected Works
View AllLabconnect Pro
Viettin Lab, Ltd
Laboratory Information System (LIS). Developed sample management features, integrated CRM, and inventory & asset management module.
LV24H E-banking
Atomi Digital
Digital banking application. Designed business processes (BPMN) and user journeys for bill payment and recurring transfer features.
PV PIPE ERP
PV Pipe - Petro Viet Nam
ERP system for steel pipe manufacturing management. Analyzed production processes, built business flows, and designed Wireframe/Prototype.
Latest Thoughts
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Transitioning from UI/UX Designer to Business Analyst
The journey of shifting mindset from 'beautiful' to 'correct' and how design skills powerfully support business analysis work.
The Importance of BPMN 2.0 in Software Development Process
Why is business process modeling important? How to use BPMN for effective communication between Stakeholders and Dev team.
Case Study: Optimizing User Experience for LIS System
Lessons learned from designing interfaces for doctors and lab technicians at major hospitals.
Elicitation Skills - The Art of Requirements Gathering
How to ask the right questions and truly understand users' pain points instead of just hearing what they want.
About Me
I have practical experience through diverse projects such as e-CRM, ERP, Booking Apps, and Healthcare LIS systems. My strength lies in understanding users through interface design, combined with systematic thinking in business analysis.